How do I access PFOA Support?
Request for support can be made in several ways:
- In person by contacting the PFOA direct on 01354 697890 (Mon-Fri 9-5)
- Through your local DPF Representative Branch Representative / Area Secretary
- Claire Batt – DPF Welfare Officer email@example.com / 07595 568 608
- Ian Collins – PFOA force co-ordinator firstname.lastname@example.org
What support is there?
The PFOA will provide the appropriate support to assist you with your concerns. We can provide the following support services:
- PFOA NLP Coaches
- EMDR – Eye movement desensitization and reprocessing
- CBT – Cognitive behavioral therapy
- Hypnotherapy – Not for those who have DV status vetting
- 24/7 Welfare Support Phone Line
Being a Police Officer can be stressful at times. This stress can also extend to your loved ones. The PFOA recognises this and has introduced a new Welfare Support Programme for you and your family. We have a designated Welfare Officer and on call phone staff ready and waiting to take your call.
What is the Welfare Support Programme?
The WSP offers a 24-hour 365-days a year telephone support line for you and your family where you can speak directly to our trained staff regarding the issues that concern you. Our telephone staff have had training in police discipline procedures and post incident procedures. They are certificated in mental health first aid, suicide awareness and have had training from the Samaritans. They are here to listen to your concerns and help you to get the best support available. This support could include Counselling and PFOA NLP Coaching.
So what would make you use this service?
Stress and anxiety are part of everyday living and you develop your own personal systems for dealing with them in order for you to get on in life. Most of your coping systems come from training and experience. However, you may be suspended from duty, under investigation or just having a particularly stressful time personally, all of which may present a whole new set of challenges that you are unlikely to have encountered before. Therefore, you learn on the ‘hoof’ and sometimes don’t create the best systems for dealing with this new pressure.
*The Support Line is not for enquiries such as duties or workplace disputes.
Who can use this service?
The phone support line is available to DPF members and immediate family members – Partners – Any person living in the same household – Dependants of officer.
Talking to someone about an issue is a key element in finding a solution. Our staff will listen to you without being judgemental and you can be safe in the knowledge that what you discuss with them will stay between you and them, unless it falls into the following categories where we cannot guarantee confidentiality:-
- You state/infer you are going to harm yourself or someone else.
- You state or infer that you are going to, or have done something to threaten National Security.
- You admit/infer your part in attempting, committing or about to commit a serious offence.
If you or a family member feels like a chat, then give us a call and let us help you find a solution to your problem. We’re here 24 hours a day, 365 days a year – just for you. 0800 206 1752 Option 1 For assistance including in the moment support Option 2 For the 24/7 GP (Please log in to view the access code for this service) Option 3 For any other PFOA related enquiries.